![]() ![]() ![]() The City is working to address this issue NOTE: This data does not present a full picture of 311 calls or service requests, in part because of operational and system complexities associated with remote call taking necessitated by the unprecedented volume 311 is handling during the Covid-19 crisis. While exporting these datasets, I noticed that there is now a caveat on this page that was not there a few weeks ago: I then did a second export with the same borough and date range filters for 2019. This is a very large dataset, so I filtered it based on the borough (Brooklyn) and date range (March 1 – July 19, 2020) before exporting it as a CSV file. The process starts with exporting datasets from NYC Open Data, which makes all 311 service requests from 2010 – present available. Are there any significant patterns or trends to zoom in on and analyze?.How do this year’s complaints (both in volume and type) compare to the same time period in 2019?. ![]() How did 311 complaint types correspond to each phase of reopening?.Using several visualizations, my goal was to explore the following questions: This project analyzes 311 complaints in Brooklyn through the end of Phase 3, on July 19. During the course of this summer 2020 semester, New York City has gone from Phase 1 through Phase 4 of reopening. View interactive visualization on Tableau Public INTRODUCTIONįor this project, I was interested in further exploring what 311 complaints in Brooklyn looked like during COVID-19, as I had done in my previous Tableau and Carto labs. ![]()
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